![]() ![]() But “you also have kind of a duty to build things. Many of who’ve been able to disrupt existing industries have achieved “rock star status,” she adds. A lot more of it is focused on how you build these algorithms, what’s the machine learning component, what’s the AI component.” in technology companies,” she says, “to really focus on the people element. She hopes that the company can help to set a new standard for service jobs across the country. Sapone says that Hello Alfred, which serves primarily residents of large apartment buildings in New York, Boston, and San Francisco, is “operationally profitable.” It has plans to expand next year into Chicago, Washington, and Los Angeles.īut Sapone’s vision extends beyond Hello Alfred. This deep investment in employees is smart business, Sapone maintains, because, “at the end of the day, they really are our product”-even though Hello Alfred is powered by software to help maximize efficiency and considers itself a tech firm. Front-line workers are offered skills training on a regular basis, as well. And the company is intent on adding a retirement plan “once we’re a little more established,” Sapone vows. They make about $25 an hour on average, according to Sapone, and “we’re hoping that over time we can pay even more.” Those at Hello Alfred also have health, vision, and dental coverage. In tangible terms, this means that Hello Alfred has only W-2 employees, not independent contractors. “That’s how you actually affect change at a large scale.” “People need to have jobs, and they need to feel like they are connected to the mission of the company that they’re working for, that they’re being paid well and treated well,” Marcela Sapone, Hello Alfred’s CEO and co-founder, told me on the latest episode of my podcast, The Bottom Line. Yet, in fact, Hello Alfred has always been the anti-Uber-at least when it comes to taking care of its workers. One early customer, for example, wondered whether she was “contributing to unfair labor practices” by using Alfred Club, as it was then called, noting in Fast Company that she couldn’t “stop feeling guilty about it.” Slate characterized the startup as “Uber for servants.” ![]() This, after all, is how most of the “gig economy” functions. When Hello Alfred launched a few years ago, many naturally assumed that the service was exploitive, with the company’s “home managers” tackling household chores and running errands for folks while earning meager pay and no benefits. ![]()
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